Reference

Privacy Policy for Indonesia Accounts

We keep this Privacy Policy focused on the data you share when you open an account, verify wallet activity, and return to the lobby from mobile or desktop.

Account data useDANA and OVO contextGoPay and QRIS recordsDevice session checks

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How We Treat Your Account Data

pecah11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy starts with the account form, because that is where we receive the details needed to create your login, connect wallet records, and help you recover access later. We collect only the data needed to operate your account flow, confirm payment references, secure your sessions,

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and answer support requests tied to the same profile. When you use DANA, OVO, GoPay or QRIS, we may store transaction references, timestamps, channel labels and status updates, but not the private access credentials for those services. Eligibility and access depend on local law and are
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available only where local law permits. We also use device, browser and IP signals to spot unusual logins, keep your wallet history connected to your account, and reduce duplicate or mistaken account actions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Contact Paths for Privacy Requests

Privacy questions should reach the team that can see account history, not a public comment box.

Live chat privacy queue Use live chat from your logged-in account when you need a fast privacy check. Our support desk runs daily from 09:00 to 23:00 WIB and can confirm recent login, wallet and device records after identity checks.

Email data request Send account data requests from the email linked to your profile so we can match the request without exposing details in chat. Include your username, phone ending and the payment rail involved, such as QRIS or GoPay.

Wallet record follow-up For DANA, OVO, GoPay or QRIS questions, share the transaction time and reference shown in your wallet app. We use that to locate the matching account record before discussing stored payment status data.

DATA HANDLING

Privacy Controls Around Your Wallet

We handle privacy as an operating task, not a slogan. The same account record links your login, wallet references, support cases and device sessions, so changes must pass a traceable check.

Account data we collect

We collect registration details, login events, wallet references, support messages and account settings. These records help us run the account, answer your requests, verify DANA or QRIS activity, and keep payment status tied to the right profile.

Cookie and device signals

Cookies remember session state, language preference and device behaviour such as mobile browser or desktop access. You can clear browser cookies, but we may ask for another login check when the device no longer matches your usual session.

Payment privacy boundary

We record payment channel, timestamp, amount status and transaction reference for DANA, OVO, GoPay and QRIS. We do not ask for your wallet PIN, app password or one-time code inside the account form.

Retention and deletion checks

We keep account and wallet records while needed for account operation, dispute checks, security logs and legal duties. When you ask for deletion or correction, we check whether any wallet or access record must be retained first.

Changing stored details

You can request changes to email, phone or profile details through chat or email. We confirm the request against your current login, recent wallet reference or registered contact before updating stored account data.

Access review process

If you ask what data we hold, we compile account, device, wallet and support records tied to your profile. We may redact security-sensitive fields before sharing the response so your account remains protected.

Common Privacy Questions Before Joining

Before you open an account, you should know what data moves through the site and which choices are yours. These answers focus on account privacy, wallet references, device checks and support handling. They also explain how to contact us when a profile detail is wrong or when you want to understand a stored record.

We ask for the details needed to create and protect your account, such as username, contact data and login credentials. We may also connect wallet references from DANA, OVO, GoPay or QRIS to your profile.

No. We store account-side transaction references, channel names, timestamps and payment status where needed for wallet history. Your wallet PIN, app password and one-time codes stay with your payment app, not in our account form.

Device and browser checks help us recognise your usual access pattern and spot unusual login attempts. If you switch from mobile to desktop, we may keep a session record so support can review account access accurately.

Contact us through logged-in chat or the email tied to your profile. We verify your identity first, then prepare account, wallet, support and device records that can be shared without exposing security-sensitive fields.

Yes. Send the request through chat or email and confirm the current account details we ask for. We may compare your recent login or wallet reference before changing stored contact data on the profile.

We keep payment and login records while they are needed for account operation, security checks, support handling and legal duties. When a record is no longer needed, we remove it or reduce the detail we retain.

Use live chat daily from 09:00 to 23:00 WIB for account-linked privacy questions, or email us from your registered address. Include the account name and payment channel only when it helps us find the record.

Privacy Policy for Indonesia Accounts

Contact Paths for Privacy Requests

Privacy Controls Around Your Wallet

Account data we collect

Cookie and device signals

Payment privacy boundary

Retention and deletion checks

Changing stored details

Access review process

Common Privacy Questions Before Joining

01 What personal data do we ask for when you open an account?

02 Do we store my DANA, OVO, GoPay or QRIS password?

03 Why do we check my device and browser?

04 How can I ask to see the data linked to my account?

05 Can I correct a wrong phone number or email address?

06 How long do we keep payment and login records?

07 Who can I contact about a privacy concern?

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